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Aeroportul Otopeni în top 3 cele mai proaste din lume la calitatea serviciilor

Citeam o știre zilele trecute cum că Aeroportul Internațional Henri Coandă (Otopeni) este pe locul 129 din cele 132 de aeroporturi incluse într-un clasament mondial în ceea ce privește punctualitatea, serviciile oferite clienților și calitatea spațiilor comerciale însă nu aș putea spune că sunt surprins. În acest an, Aeroportul Internațional Henri Coandă a obținut 6 puncte pentru punctualitate, 6.1 pentru calitatea serviciilor și 6 pentru calitatea spațiilor comerciale, rezultând un scor total de 6,03, potrivit celor de la AirHelp 1.

Cele trei aeroporturi care au ieșit mai slab cotate decât Aeroportul Otopeni sunt Aeroportul Eindhoven din Olanda, Aeroportul Kuwait din Kuweit și Aeroportul Lisabona din Portugalia. Toate cele 3 aeroporturi au obținut un punctaj mai slab la capitolul punctualitate, în timp ce la calitatea serviciilor oferite și calitatea spațiilor comerciale, rezultatele au fost mai bune decât cele obținute de Aeroportul Otopeni.

Ceea ce este amuzant este că, dacă arunci un ochi pe pagina aeroportului Otopeni la secțiunea Misiune și Viziune, primul principiu de lucru este acela de a pune calitatea pe primul plan, lucru care nu reiese și din top-ul celor de la AirHelp.

Conform celor de la AirHelp, scorul dat de aceștia este dat astfel:

Punctualitate
Au fost folosite statisticile aterizarilor la timp pentru fiecare aeroport in parte pentru a calcula probabilitatea ca un avion să aterizeze la timp
Calitatea serviciilor
Au fost efectuate survey-uri în fiecare aeroport la care au participat mii de oameni pentru a-și spune părerea despre serviciile oferite clienților, cozile și curățenia în aeroporturile lor locale.
Lanțuri comerciale
Tot prin ajutorul survey-urilor, mii de oameni au avut ocazia să evalueze opțiunile alimentare și cele referitoare la cumpărături din cadrul aeroporturilor incluse în topul efectuat.

Rezultatele în baza celor 3 indicatori pot fi observate mai jos:

#AirportAirHelp ScoreOn-Time PerformanceService QualityFood and Shops
1Hamad International AirportDoha, Qatar8.39 /108.38.58.5
2Tokyo International AirportTokyo, Japan8.39 /108.48.48.4
3Athens International AirportAthens, Greece8.38 /108.198.7
4Afonso Pena International AirportCuritiba, Brazil8.37 /108.48.48.3
5Gdańsk Lech Wałęsa AirportGdansk, Poland8.35 /108.28.78.5
6Moscow Sheremetyevo International AirportMoscow, Russia8.35 /108.58.18
7Singapore Changi AirportSingapore8.27 /107.89.28.7
8Hyderabad Rajiv Gandhi International AirportHyderabad, India8.27 /107.898.8
9Tenerife North AirportTenerife, Spain8.26 /108.28.48.2
10Viracopos/Campinas International AirportCampinas, Brazil8.25 /108.48.27.9
11Recife International AirportRecife, Brazil8.19 /108.18.48.1
12Mariscal Sucre International AirportQuito, Ecuador8.16 /107.88.88.7
13Brasília International AirportBrasilia, Brazil8.14 /108.28.27.9
14Brussels South Charleroi AirportBrussels, Belgium8.12 /108.67.67.2
15Tancredo Neves International AirportBelo Horizonte, Brazil8.12 /108.18.37.9
16Chubu Centrair International AirportNagoya, Japan8.11 /108.37.87.8
17Santos Dumont Airport Rio de JaneiroRio de Janeiro, Brazil8.07 /108.287.9
18Trondheim AirportTrondheim, Norway8.04 /108.28.27.5
19Pinto Martins–Fortaleza International AirportFortaleza, Brazil8.03 /1088.27.9
20Buenos Aires Ezeiza AirportBuenos Aires, Argentina8.03 /107.78.68.5
21Salgado Filho International AirportPorto Alegre, Brazil8.00 /108.187.7
22Bilbao AirportBilbao, Spain8.00 /107.88.48.1
23Stavanger AirportStavanger, Norway8.00 /108.37.97.3
24Delhi Indira Gandhi International AirportDelhi, India7.99 /107.39.19
25Rio de Janeiro–Antonio Carlos Jobim International AirportRio de Janeiro, Brazil7.97 /108.17.77.8
26Perth AirportPerth, Australia7.95 /108.38.26.8
27Gran Canaria AirportLas Palmas, Spain7.94 /107.78.38.2
28Billund AirportBillund, Denmark7.94 /108.27.97.3
29Istanbul Sabiha Gokcen AirportIstanbul, Turkey7.93 /107.88.38.1
30Comodoro Arturo Merino Benítez International AirportSantiago, Chile7.92 /107.68.58.3
31São Paulo–Congonhas AirportSao Paulo, Brazil7.92 /1087.87.7
32Salvador-Deputado Luís Eduardo Magalhães International AirportSalvador, Brazil7.91 /1087.77.7
33Madrid Barajas International AirportMadrid, Spain7.91 /107.48.58.7
34Atlanta Hartsfield-Jackson International AirportAtlanta, USA7.89 /107.97.88.1
35Bergen Airport, FleslandBergen, Norway7.88 /108.17.97.2
36Houston George Bush Intercontinental AirportHouston, USA7.87 /107.97.87.8
37Abu Dhabi International AirportAbu Dhabi, United Arab Emirates7.85 /107.48.78.4
38Fuerteventura AirportPuerto del Rosario, Spain7.84 /107.78.37.7
39Edmonton International AirportEdmonton, Canada7.83 /1087.97.4
40Seattle-Tacoma International AirportSeattle, USA7.83 /107.97.87.8
41Las Vegas McCarran International AirportLas Vegas, USA7.81 /107.68.37.8
42Lanzarote AirportLanzarote, Spain7.79 /107.68.47.9
43Riyadh Airport - King Khalid International AirportRiyadh, Saudi Arabia7.77 /107.28.88.6
44Kansai International AirportOsaka, Japan7.77 /107.77.97.9
45São Paulo–Guarulhos International AirportSao Paulo, Brazil7.76 /107.58.18.2
46Helsinki AirportHelsinki, Finland7.76 /107.48.67.8
47Cincinnati/Northern Kentucky International AirportCincinnati, USA7.75 /107.68.37.6
48Copenhagen AirportCopenhagen, Denmark7.75 /107.58.18.1
49Valencia AirportValencia, Spain7.74 /107.38.68.1
50Oslo AirportOslo, Norway7.73 /107.588
51Hannover AirportHanover, Germany7.69 /107.87.77.3
52Denver International AirportDenver, USA7.67 /107.67.97.7
53Gimpo International AirportSeoul, South Korea7.66 /107.38.47.9
54Stuttgart AirportStuttgart, Germany7.65 /107.67.87.5
55Bangkok Suvarnabhumi International AirportBangkok, Thailand7.63 /107.18.48.3
56Warsaw Chopin AirportWarsaw, Poland7.60 /1078.58.5
57Orlando International AirportOrlando USA7.60 /107.47.97.8
58Málaga–Costa del Sol AirportMalaga, Spain7.60 /106.98.78.7
59Calgary International AirportCalgary, Canada7.60 /107.587.4
60Auckland International AirportAuckland, New Zealand7.58 /107.48.17.6
61Alicante–Elche AirportAlicante, Spain7.57 /1078.68.3
62Tokyo Narita AirportTokyo, Japan7.56 /107.387.9
63Kelowna International AirportKelowna, Canada7.54 /107.786.6
64Miami International AirportMiami USA7.53 /107.67.27.8
65Sydney AirportSydney, Australia7.51 /107.37.97.8
66Stockholm Bromma AirportStockholm, Sweden7.50 /107.587.1
67Amsterdam Airport SchipholAmsterdam, Netherlands7.48 /107.188
68Vancouver International AirportVancouver, Canada7.46 /107.18.17.8
69Los Angeles International AirportLos Angeles, USA7.46 /107.66.97.5
70Bristol AirportBristol, United Kingdom7.43 /107.18.27.6
71San Francisco AirportSan Francisco, USA7.39 /107.37.67.5
72Ottawa International AirportOttawa, Canada7.39 /107.28.17.3
73London Heathrow AirportLondon, United Kingdom7.39 /106.88.48
74Hamburg AirportHamburg, Germany7.38 /107.27.77.6
75Chicago O'Hare International AirportChicago, USA7.37 /107.17.77.8
76Melbourne AirportMelbourne, Australia7.36 /107.17.97.5
77EuroAirport Basel Mulhouse FreiburgBasel/Mulhouse/Freiburg, Switzerland7.36 /107.17.87.6
78Birmingham AirportBirmingham, United Kingdom7.36 /1078.17.8
79Berlin Schönefeld AirportBerlin, Germany7.35 /107.86.96.6
80Boston Logan International AirportBoston, USA7.35 /107.17.97.5
81Dublin AirportDublin, Ireland7.33 /106.98.27.8
82Göteborg Landvetter AirportGothenburg, Sweden7.33 /1078.17.6
83Houston William P. Hobby AirportHouston, USA7.32 /107.17.87.6
84Cologne Bonn AirportCologne/Bonn, Germany7.32 /107.27.57.6
85Vienna International AirportVienna, Austria7.32 /106.78.48.2
86New York John F. Kennedy International AirportNew York, USA7.31 /107.27.27.8
87Zurich AirportZurich, Switzerland7.30 /106.97.98
88Mumbai Chhatrapati Shivaji International AirportMumbai, India7.29 /106.298.9
89Toulouse-Blagnac AirportToulouse, France7.29 /106.88.27.9
90Nuremberg AirportNuremberg, Germany7.28 /107.17.87.3
91Tenerife South AirportTenerife, Spain7.24 /106.68.28.2
92Moscow Domodedovo AirportMoscow, Russia7.23 /106.787.9
93Rome–Fiumicino International AirportRome, Italy7.23 /106.87.78.2
94Koltsovo International AirportYekaterinburg, Russia7.22 /106.87.97.8
95Milan Malpensa AirportMilan, Italy7.22 /106.77.78.2
96Berlin Tegel AirportBerlin, Germany7.20 /107.27.37.1
97Halifax Stanfield International AirportHalifax, Canada7.18 /106.78.37.4
98Stockholm Arlanda AirportStockholm, Sweden7.17 /106.78.17.7
99Munich International AirportMunich, Germany7.16 /106.687.9
100Bordeaux–Mérignac AirportBordeaux, France7.09 /106.68.27.4
101Montréal-Pierre Elliott Trudeau International AirportMontreal, Canada7.07 /106.77.87.5
102Keflavík International AirportReykjavik, Iceland7.02 /106.28.68
103Barcelona - El Prat AirportBarcelona, Spain7.02 /106.18.38.4
104London City AirportLondon, United Kingdom6.99 /106.57.68
105Seoul Incheon International AirportSeoul, South Korea6.99 /105.88.88.8
106Geneva AirportGeneva, Switzerland6.98 /106.77.67.2
107Palma de Mallorca AirportPalma de Mallorca, Spain6.98 /106.47.87.9
108Toronto Pearson International AirportToronto, Canada6.97 /106.47.77.8
109London Stansted AirportLondon, United Kingdom6.94 /106.47.77.7
110Canadian AirportQuebec, Canada6.94 /106.67.67.3
111Dubai International AirportDubai, United Arab Emirates6.94 /105.78.98.7
112Kraków John Paul II International AirportKrakow, Poland6.94 /105.88.88.4
113Frankfurt International AirportFrankfurt, Germany6.91 /106.27.88.1
114Hong Kong International AirportHong Kong, Hong Kong6.91 /106.28.37.7
115Brussels AirportBrussels, Belgium6.84 /106.27.87.7
116Newark Liberty International AirportNewark, United States6.83 /106.77.17.1
117Bogota El Dorado International AirportBogota, Colombia6.82 /105.68.68.6
118Düsseldorf International AirportDusseldorf, Germany6.79 /106.17.77.9
119Lyon–Saint-Exupéry AirportLyon, France6.79 /1068.27.8
120Kuala Lumpur International AirportKuala Lumpur, Malaysia6.75 /106.577.4
121Paris Charles de Gaulle AirportParis, France6.70 /105.87.98.1
122Edinburgh AirportEdinburgh, United Kingdom6.67 /105.98.17.6
123London Gatwick AirportLondon, United Kingdom6.62 /105.787.9
124Billy Bishop Toronto City AirportToronto, Canada6.50 /105.88.17
125Porto AirportPorto, Portugal6.46 /105.67.97.6
126Paris Orly AirportParis, France6.37 /105.47.97.8
127Manchester AirportManchester, United Kingdom6.26 /105.27.88
128Malta International AirportMalta, Malta6.05 /1057.77.5
129Henri Coandă International AirportBucharest, Romania6.03 /1066.16
130Eindhoven AirportEindhoven, Netherlands5.92 /104.97.87.1
131Kuwait International AirportKuwait, Kuwait5.78 /104.388
132Lisbon Portela AirportLisbon, Portugal5.77 /104.77.37.4

Notes:

  1. AirHelp – Companie specializată în obținerea de despăgubiri pentru zborurile întârziate, anulate sau suprarezervate din întreaga lume.
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Andrei Bădescu | Owner @ breakfix.ro
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